Floramare - Privacy Policy

All rights for the entire website www.floramare.si are reserved. All information and material, both written and graphic, on the website www.floramare.si is, to the extent permitted by law, the subject of copyright or otherwise protected intellectual property of the DOM DVA TOPOLA d.o.o. and its associated partners whose content is included in the website www.floramare.si.

Users may use content on the website www.floramare.si exclusively for their own personal, non-commercial use. Any other use of the content of the website www.floramare.si for commercial purposes is not permitted. The information and material published on this website may not be copied, duplicated or in any other way distributed for commercial purposes without the express written permission of DOM DVA TOPOLA d.o.o..

DOM DVA TOPOLA d.o.o. may at any time change this legal notice, which shall be binding for users in its latest updated version.

DOM DVA TOPOLA d.o.o., Levstikova ulica, 6310 Izola (hereinafter DOM DVA TOPOLA) respects and protects your personal information. The DOM DVA TOPOLA preserves the right to collect only the information about visitors to webpages that do not disclose personal characteristics of individuals and for statistical purposes only.

In certain sections of our website, for the purpose of correspondence, registration on the website, receiving short messages, shopping, or participating in web prize games and so forth, you will entrust your personal data to us. DOM DVA TOPOLA guarantees and undertakes to protect personal data as confidential, in accordance with the valid legislation. The data you provide to us will not be disclosed to third parties or unauthorised persons and will be used solely for the purpose for which it was provided.

In order to ensure the unimpeded functioning of the website, it contains cookies.

The location of the website’s server is properly physically secured.

1. What Is Personal Data?

Personal data is any information that enables the identification of an individual. This includes:
• Identification data: First name, last name, date of birth, tax identification number.
• Contact data: Telephone number, email address, physical address.
• Service usage data: Information about reservations and services you use.
• Technical data: IP address, device data, operating system type and version.
• Other information: Any information you voluntarily share with us.

Personal data is processed only when a legal basis exists and in accordance with the purpose defined in this statement.

In certain sections of our website, you may provide your personal data for correspondence, registration on the website, receiving messages, making reservations, or participating in online prize contests, etc.

2. Cookies

More information about cookies.

3. Categories of Personal Data We Collect

We collect and process the following categories of data:
• Identification data: First name, last name.
• Contact data: Telephone number, email address.
• Service usage data: Information about reservations, appointment times, and requested services.
• Technical data: IP address, device and operating system information, and information about browsing activity on the website.

This data is collected directly from you when booking an appointment, using our services, or interacting with our website.

4. Purpose of Processing Personal Data

Your data is processed for the following purposes:
• Performance of contractual obligations: Managing your reservations, informing you about services, and ensuring the functionality of our services.
• Communication with users: Responding to inquiries, sending notifications, and providing technical support.
• Optimization and analytics: Improving user experience, developing services, and conducting statistical analysis.
• Compliance with legal obligations: For accounting purposes and providing data to public authorities where required by law.
• Legitimate interests: Preventing abuse, protecting against fraud, and ensuring system security.

Processing is always carried out in accordance with applicable legislation.

5. Data Retention Period

Data is stored only as long as necessary to fulfill the purpose for which it was collected:
• Reservation data: Until cancellation or deletion by the client.
• Legally required data: In accordance with tax and accounting regulations (usually 10 years).
• Technical data: Typically up to 12 months unless otherwise required by law.

When the purpose of processing no longer exists, the data is securely deleted or anonymized.

6. Personal Data Processors

Floramare Resort Zdravja also uses external processors to process your personal data. These include:

Adanta d.o.o. (Lime Booking)
• Address: Seliškarjeva ulica 16, 2250 Ptuj, Slovenia
• Lime Booking provides an application for appointment management, communication with clients, and maintaining client data records.
• For more information on how Adanta d.o.o. processes data, please see the Lime Booking Privacy Policy.

THE OTHER d.o.o.
• Address: Avstrijska ulica 17, 1000 Ljubljana, Slovenia
• THE OTHER d.o.o. maintains the website www.floramare.si and, in accordance with the contract with DOM DVA TOPOLA, performs tasks related to the maintenance and upgrades of the portal.
• For more information about data processing by THE OTHER d.o.o., please see the THE OTHER Privacy Policy.

Public authorities: Where required by law, for example for tax or inspection procedures.

7. Transfer of Personal Data Outside the EU

Your data is generally not transferred outside the EU. If such a transfer becomes necessary (for example, when using global service providers), appropriate safeguards will be implemented, such as Standard Contractual Clauses approved by the European Commission.

8. User Rights

In accordance with applicable legislation, you have the following rights:

• Right of access: Access to the personal data we store about you.
• Right to rectification: Correction of inaccurate or incomplete data.
• Right to erasure: Deletion of data when there is no longer a legal basis for processing.
• Right to restriction of processing: Restriction of processing under certain conditions.
• Right to data portability: Transfer of data to another data controller.
• Right to object: Objection to processing based on legitimate interest.

To exercise your rights, please contact us at uprava@floramare.si. You also have the right to lodge a complaint with the supervisory authority.

9. Information About the Right to Lodge a Complaint with the Supervisory Authority

You may file a complaint with the Information Commissioner of the Republic of Slovenia:
• Address: Dunajska cesta 22, 1000 Ljubljana, Slovenia
• Email: gp.ip@ip-rs.si
• Phone: +386 1 230 97 30
• Website: www.ip-rs.si

10. Data Security

To protect personal data, we use:
• Encryption of data during transmission and storage.
• User access controls to restrict access to authorized personnel only.
• Regular updates of security protocols to maintain system protection.

THE OTHER d.o.o. is the maintenance contractor for the website www.floramare.si and, in accordance with its contract with DOM DVA TOPOLA, it performs tasks for DOM DVA TOPOLA relating to the maintenance and enhancement of the portal. THE OTHER d.o.o. and possible other external companies performing certain activities for DOM DVA TOPOLA, in the context of the portal, undertake to process personal data only to the extent of their authorisation from DOM DVA TOPOLA and they shall not process data, nor may they, for any other purpose.

For security reasons, as well as to ensure unimpeded service for all users, DOM DVA TOPOLA uses software to monitor traffic and to identify unauthorised attempts to upload or alter information or in some other way to cause damage. In the event of authorised lawful investigation and in accordance with the necessary lawful procedures, information from these sources may be used to identify individuals.

All information and material on the website www.floramare.si are of an informational nature. DOM DVA TOPOLA strives to ensure that the information it publishes is correct, updated and complete, but in respect of its accuracy or integrity it assumes no legal liability relating to the accuracy, completeness or usability of any information, product or described procedure.

DOM DVA TOPOLA is not responsible for the content of the texts published by the custodians of contracting partners of DOM DVA TOPOLA.

DOM DVA TOPOLA may not be held liable for damage (including that caused by viruses) to computer equipment, mobile telephones or any other application offering access to the website www.floramare.si, caused by users visiting the website or any use thereof. DOM DVA TOPOLA shall not be liable for any damage of any kind arising from the use or incapacity to use the website www.floramare.si.

DOM DVA TOPOLA reserves the right to change the content of the website www.floramare.si at any time, in any manner and irrespective of the reason without prior notice, and accepts no liability whatsoever for any consequences of such change.

For convenience, certain pages, or sub-pages of the website www.floramare.si may, for the purpose of providing comprehensive tourist information, contain links to various external addresses, such as other websites, individual pages, or other resources. We accept no responsibility for access, content or errors in external links, nor may users of the website www.floramare.si assume that the websites on external links adhere to the same principles of respecting privacy and personal data protection as those followed by DOM DVA TOPOLA. DOM DVA TOPOLA accepts no liability whatsoever related to visiting and using linked websites.

When you visit our website, it is possible that your internet browser will generate SPAM (undesired advertising). Such advertising is most probably generated by other internet sites or other software installed on your computer. DOM DVA TOPOLA does not approve of or recommend products or services presented as SPAM on your computer while you visit our website.

This website contains material that is protected by copyright law. The contributing authors and other copyright holders reserve the right to reproduce or redistribute this material. All persons who reproduce or redistribute this information are expected to abide by the conditions and obligations required by the authors or copyright holders. Nevertheless, such protected material may be quoted and used in good faith, in accordance with copyright regulations, which generally permit use for non-commercial educational purposes such as study, research, criticism, news and reporting.

DOM DVA TOPOLA is not responsible for personal opinions, ratings or inappropriate content found on TripAdvisor webpages.

Posted comments on the Facebook page at the www.floramare.si website are reflections of the writer’s personal assessment and opinion, and do not represent the views of the DOM DVA TOPOLA, public agency or tourism sector.

We reserve the right, using our own judgement and without explanation, to remove or alter any comment posted via the Facebook application on the website www.floramare.si that in any way infringes on the rights of others or is in any way unlawful, insulting, defamatory, vulgar or in any other way controversial.

DOM DVA TOPOLA is not responsible for personal opinions, ratings or inappropriate content found on social networks such as YouTube and Instagram.

This Privacy Policy was last reviewed and updated on 9. 3. 2026

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